Privacy Policy

Last Updated: November 11th 2025

This Privacy Policy explains how Cookies & Cribs (“we,” “us,” or “our”) collects, uses, and protects your personal information when you visit our website www.cookiesandcribs.com (the “Site”) and when you use our sleep consulting services (the “Services”).

By using our Site or Services, you consent to the collection and use of your information in accordance with this Policy.

1. What Information We Collect

We may collect the following types of personal information:

Contact information: your name, email address, phone number, and mailing address.
Client details: information you share about your child’s age, sleep routines, and family environment that helps us tailor your consultation.
Payment information: billing details processed securely through trusted third-party payment processors (we do not store full credit-card numbers).
Website usage data: information automatically collected through cookies or analytics tools such as browser type, IP address, and pages visited.

2. How We Use Your Information

We use your personal information to:

Deliver and personalize our sleep consulting Services;
Respond to your questions or appointment requests;
Process payments and send invoices or receipts;
Improve our website, offerings, and client experience;
Send you relevant updates or newsletters (only with your consent);
Comply with legal and regulatory obligations.

3. Consent

By providing your information, you consent to our use of it for the purposes outlined above.
You may withdraw consent at any time by contacting us at alanaoziel@cookiesandcribs.com. Please note that withdrawing consent may limit our ability to provide Services.

4. How We Protect Your Information

We take reasonable administrative, technical, and physical safeguards to protect your information from loss, theft, unauthorized access, or disclosure.

However, no online system is 100% secure. By using our Site, you acknowledge that we cannot guarantee absolute security.

5. Sharing of Information

We do not sell or rent your personal information.
We may share limited information only when necessary:

With service providers (such as payment processors or booking platforms) who help us operate our business and are bound by confidentiality;
When required by law, subpoena, or court order;
To protect our rights, property, or safety.

6. Cookies and Tracking

Our Site may use cookies or analytics tools to enhance your browsing experience and measure website performance. You can disable cookies in your browser settings, but certain features of the Site may not function properly.

7. Data Retention

We retain your information only as long as necessary to fulfill the purposes outlined in this Policy or as required by law. Client records are typically stored for up to two years after your consultation.

8. Your Rights (Canada / Ontario)

Under the Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:

Access and request a copy of your personal information;
Request correction of inaccurate information;
Withdraw consent to further collection or use.

Please contact us at alanaoziel@cookiesandcribs.com to exercise these rights.

9. Third-Party Links

Our Site may contain links to external websites. We are not responsible for the privacy practices or content of those third parties.

10. Updates to This Policy

We may update this Privacy Policy periodically. Changes will take effect upon posting to our Site with an updated “Last Updated” date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, please contact:

Cookies & Cribs
Email: alanaoziel@cookiesandcribs.com
Website: www.cookiesandcribs.com
Location: Ontario, Canada